Cancellation PolicyUpdated 2 months ago

Cancellation Policy

Cancellations During Production:

• If you decide to cancel your custom garment or vest order once production has begun, a 30% deduction from the total amount will be applied to cover production handling costs. If changes are required in the order once production has started, an additional fee will be applied, depending on the nature of the requested modification.

Cancellations of Stock Products and Ready to Wear Line:

• Cancellations of Stock, Ready-to-Wear, and Custom Products:
  For orders of stock products, the Ready-to-Wear line, waist trainers, accessories, Outlet items, and abdominal boards, if you decide to cancel after the order has been confirmed, a 20% deduction from the total amount will apply to cover management costs.

  For custom products, if the cancellation request is made during the verification process (before production begins), the same 20% deduction will apply.

Cancellations During Shipping:

• If you cancel your order after it has been shipped or during the shipping process, the shipping costs will not be refunded. You may also be responsible for additional charges that apply for DHL/UPS/FedEx to redirect or return your package.

Chargebacks:

• In the event that a customer initiates a chargeback on an order that is in production or transit, the order will be put on hold and/or redirected until we receive notification on the case resolution. Please note that this process can take up to 3 months. We recommend contacting us before initiating a chargeback.

Right to Refuse and Communication Policy:

• We reserve the right to issue refunds when deemed necessary. Additionally, we reserve the right to cease communication with a customer if we detect hate speech or disrespectful and offensive behavior toward our team. We do not tolerate such behavior under any circumstances.