Return & Police
Understand our return and exchange process — what to do if your faja arrives damaged or if you need to request a replacement.
Do you accept returns or exchanges?
Yes, we accept returns for garments in perfect condition — unworn, unwashed, with original tags and accessories.Approved returns have a 30% deduction for production costs, and shipping fees are the customer’s responsibility.If the item shows any sign
How do I request a return or exchange?
To request a return or exchange, please contact our Support Team at [email protected] with your order number, photos or videos of the faja, and a short description of your case. Our team will review your request and confirm if your item qualif
What happens if my faja is damaged or defective?
If you receive a damaged or defective faja, please contact our Support Team at [email protected] within 48 hours of delivery. Include your order number, clear photos, or a short video showing the issue. Our team will review your case and provi